Ace11 Terms & Conditions – Complete User Agreement

Ace11 is an internationally licensed online betting platform serving users in Bangladesh and beyond. These Terms & Conditions form a legally binding agreement between ace11 and its users.

By using ace11's website, mobile application, or any of its services, you agree to these Terms & Conditions. If you disagree with any part of these terms, please refrain from using ace11's services.

Ace11 reserves the right to update these Terms & Conditions at any time. Continued use of ace11 following any changes will be considered acceptance of the revised terms. It is your responsibility to check this page regularly.

• Ace11 services are available to individuals aged 18 and above only.
• Residents of countries where online betting is prohibited by law are not permitted to use ace11.
• Ace11 reserves the right to suspend or close any user's account at any time.
• All services provided by ace11 are offered on an "as-is" basis.

To open an account on ace11, you must meet the following eligibility requirements:

• Age: You must be at least 18 years old. ace11 does not provide services to minors under any circumstances.
• One Account Policy: Only one ace11 account is permitted per person, household, address, device, and IP address.
• Accurate Information: You must provide accurate and up-to-date information when registering.
• Verification: ace11 may request a copy of your national ID or passport at any time for identity verification purposes.

Ace11 reserves the right to close any account and forfeit accumulated funds if a user registers with false information or creates multiple accounts. ace11 is committed to working only with honest and transparent users.

Depositing at ace11 is quick and secure. We support all the most popular mobile banking methods in Bangladesh.

When making a deposit on ace11, please ensure you are sending funds to the correct account number. ace11 is not responsible for money sent to the wrong account. All transaction records are stored by ace11 and can be verified when needed.

Withdrawing your winnings from ace11 is simple and straightforward. Withdrawal requests are generally processed within 24 hours.

• Minimum Withdrawal: ৳1,000।
• Maximum Daily Withdrawal: ৳2,00,000।
• Verification Required: Identity verification may be required for large withdrawal amounts.
• Using the same method: Withdrawals must be made through the same method used for the deposit.
• Bonus Withdrawal: Winnings derived from bonuses must meet the applicable wagering requirements before they can be withdrawn.

Ace11 never delays withdrawals without reason. If your withdrawal takes longer than usual, please get in touch with our support team.

Ace11 offers a wide range of bonuses and promotions. Each bonus comes with its own terms and conditions, which you should read carefully before claiming.

• Welcome Bonus: For new ace11 members only. This bonus can be claimed once per person.
• Wagering Requirements: Bonus amounts typically require 5x to 30x wagering before you can make a withdrawal.
• Duration: Every bonus has an expiry date. Any unused bonus will be forfeited once it expires.
• Abuse: If a bonus is found to have been misused, ace11 reserves the right to void the bonus and any associated winnings.
• Multiple Bonuses: Multiple bonuses cannot be active at the same time unless explicitly permitted.

The following rules apply at all times when placing bets on ace11:

• Bet Acceptance: A bet placed on ace11 is only considered valid once it has been confirmed as accepted by the system. Bets left unconfirmed due to system issues may be voided.
• Odds Change: If odds change before a bet is confirmed, the updated odds will apply.
• Match Cancellation: If a match is cancelled, all bets placed on that match will be voided and stakes refunded.
• Incorrect Odds: ace11 reserves the right to void any bet placed at clearly incorrect odds.
• Maximum Win Limit: Every bet has a maximum payout limit, as set by ace11.
• Live Betting: Odds change rapidly in Live Betting. The odds at the time of bet confirmation are final.

Ace11 is committed to ensuring fair and transparent betting at all times. If you have a dispute about the outcome of any bet, please contact the ace11 support team within 72 hours.

The following activities are strictly prohibited on ace11 and will result in immediate account closure:

• Match fixing or any form of fraudulent betting.
• Creating multiple accounts to abuse bonuses.
• Attempting to hack or breach ace11's systems.
• Operating an account using another user's information.
• Using ace11 for money laundering or any other illegal financial transactions.
• Using bots or automated software to place bets.
• Abusing or threatening ace11 staff members.

Ace11 may suspend or close an account without prior notice in the following circumstances:

• In the event of a terms violation.
• If identity verification has not been completed.
• If suspicious or unusual activity is detected.
• Under legal directive or regulatory authority order.

Users may close their ace11 account at any time. Please withdraw any remaining wallet balance before closing your account. To request account closure, email support@ace11.bet.

Ace11 is firmly committed to responsible gaming. We want our users to enjoy betting as entertainment, without it ever becoming a problem.

• Deposit Limit: You cannot deposit beyond the limit you have set for yourself.
• Self-Exclusion: You can exclude yourself from ace11 for a set period of time.
• Cooling-Off Period: Use this option when you need a short break.
• Reality Check: You can view a summary of your betting activity at regular intervals.

If you feel that betting is having a negative impact on your life, seek help immediately. ace11's support team and specialist advisors are always ready to assist you.

Ace11 takes the privacy of your personal information very seriously. We do not sell your data to any third parties.

• Ace11 complies with international data protection standards.
• Your personal information is used solely for service improvement and security purposes.
• Information may be disclosed to authorities when required by law.

For more details, visit our Privacy Policy Please read the page.

In the event of a dispute between ace11 and a user, a resolution will first be sought through direct communication.

• Filing a Complaint: Submit any complaints via email to support@ace11.bet.
• Response Time: ace11 typically responds to complaints within 48 hours.
• Final Decision: The decision of ace11's senior management shall be considered final.
• Third Parties: Disputes may be referred to an approved third party for resolution if necessary.

In the event of a dispute over betting results, ace11's server records shall serve as the final and definitive reference. If a technical error causes an incorrect result to be displayed, ace11 reserves the right to correct it.

Ace11 reserves the right to update these Terms & Conditions at any time. Users will be notified by email of any significant changes.

• Updated terms take effect from the date they are published.
• Continued use of ace11 after any changes are made will be deemed acceptance of the updated terms.
• It is the user's responsibility to check this page regularly.